Did you know that the heart of creating exceptional experiences for your customers comes from improving how you communicate with your team? In the late 90s when I launched my first media business, I used to write customer service manuals for one of my clients, who delivered training to the hospitality sector and for other large industry players. From what
Every where I turn online someone is hosting a webinar or live video chat. That’s a lot of great content packed into a 10-minute or hour-long experience and it doesn’t have to disappear once your event is over. You can leverage your webinar content to produce at minimum 15 pieces of content. Keep reading to see how you can triple
Updated! (Originally published July 26, 2017) Are you preparing to grow your business? I have memories of wearing shoes which were big for me to church and school. My mother would stuff the front with toilet paper so my feet would not move around too much. It may have been because they couldn’t afford to buy me my own pair
Doing business online in the Caribbean in 2021 and beyond is no longer optional for the region. The new Global Digital Insights report, produced by DataReportal in collaboration with We are Social and HootSuite, puts figures to the experience which was 2020. The pandemic forced everyone indoors and online and this manifested in increased social connections, online spending, streaming more
Hey Ladypreneurs, have you begun anticipating what is to come for you in 2021? I’m caught somewhere between wanting to put it off for as long as possible and knowing I need to at least have Day 1 sorted out. Well, this is a start. I’ve completed the 2021 Flourish Planner. The cover this year is a bright yellow sunflower.
Last night, I jumped on a W.E. Get Together webinar hosted by Georgina Terry of Trinidad & Tobago. Her guest speaker was a mutual colleague of ours Reina Kolf, Sr. Human Potential Advisor, Coach, Author and Motivational Speaker from Suriname. The topic: “How to be Fearless, Fierce and Fabulous!” If you ever have the chance to meet or listen to
Who do you need to become to achieve the goals you have set for your life and your business? I’m struggling with this question today. Let’s blame it on 2020 and say that this year is demanding we all step up and into the life we’ve been saying and dreaming about. It’s asking why are you waiting? Why won’t you
I will admit that I have had a few calls when I don’t turn my camera on. Hair not done. Do I have to put on makeup? I’m still in night clothes. Whelp! But if we are going to Show Up and Show Off we got to do it with our cameras on. My company Goldenmedia is currently producing the
One of my dearest friends in the entrepreneurial thought leadership space, Dr. Anita Davis-Defoe reached out to me a few months ago to tell me about a new project to feature women in business that she was recommending me for. She wanted to introduce me to the woman who in recent years has been taking African American business women to
I have missed out on opportunities because I didn’t believe enough in myself and my own value. (In photo: teaching a business lab to secondary school students in 2014.) I have had amazing experiences because I said yes even when I didn’t think I was ready. (In photo: Moments before speaking at the first Inspiring Women Entrepreneurs Forum for the