Even if you are the only company doing what you do where you are doing it, don’t take it for granted.
Your customers have options to use your service or do without it, even if there are no other choices at the moment.
I’m not one for ranting online but I had to take to twitter today as I couldn’t even get internet service long enough to google or send an email.
Even if the problem turns out to be my fault it would be good if staff respond in a way that shows they want to help. You can only report a fault for so long and never see a human turn out to check it out before you want a new service provider.
Added to the fact that I know I’m not the only one with the issue then you have to wonder whose fault is it really?